Privacy Policy

1. Information We Collect We collect personal information that you voluntarily provide to us when registering on the website, booking a tour package, purchasing products from our boutique shop, or contacting us with an inquiry. This includes your name, email address, phone number, billing/shipping address, travel dates, passenger count, and specific itinerary requirements. We also collect standard device and browsing data through essential cookies to ensure session security and smooth checkout. 2. How We Use Your Information We use your information exclusively to process and manage your tour reservations, fulfill shop merchandise orders, communicate booking confirmations and itinerary updates, provide responsive customer support, and improve the quality and safety of our travel services across Kerala. If you opt in, we may send occasional newsletters and seasonal tour offers, from which you can unsubscribe at any time. 3. Cookies and Tracking We use cookies to maintain your active login session, preserve cart selections, and analyze site performance. You can manage or disable non-essential cookies via our cookie consent banner. Essential security and shopping cart cookies are required for fundamental site operations. 4. Information Sharing & Third Parties We never sell, rent, or trade your personal data with third-party marketing companies. We only share necessary travel details with verified service partners (such as reserved hotels, houseboat operators, licensed chauffeurs, and certified payment gateways) solely to complete your bookings and transactions. 5. Data Security & Storage We employ strict technical and organizational safeguards, including SSL encryption and secure cloud servers, to protect your personal details against unauthorized access, loss, or alteration. Financial transactions are processed through certified PCI-DSS compliant payment gateways. 6. Your Data Rights You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your account and related records, subject to statutory tax and booking retention requirements.